Ticketing

Tickets can be booked on our website or by calling the Box Office on 020 8292 9222.

Our opening hours change week by week, depending on what is happening in the building. We regularly update our Google listing with our up to date opening hours.

We advise you to book in advance as we cannot guarantee that tickets will be available on the door, however where there are tickets available you can pay at the Box Office on arrival. Please allow enough time for this.

We accept all major credit/debit cards, or cash if booking in person. We also accept Theatre Tokens - these can only be redeemed over the phone or in person

Bookings are usually limited to 10 tickets online. To book more than this please call the Box Office on 020 8292 9222

Prices will vary between events. Have a look at the individual event page for full pricing details.

We do not charge any transaction fees or booking fees. We charge a £1.50 admin fee for any changes to bookings.

To be more sustainable we would encourage you to get your tickets by email. E-Tickets are free of charge. You will receive them to your email address but you can also access them by logging in to your account on our website and clicking ‘E-tickets’

They will be emailed to you as a pdf and you can just show them on your mobile device, there is no need to print your e-tickets. If you need to send them to someone else you can forward the pdf or send them a screenshot of each ticket.

If you want to collect your tickets from the Box Office, there will be a charge of 50p per booking.

We no longer offer the option of receiving your tickets in the post.

Your tickets will be emailed to you at the point of booking and again the day before the performance. Search for an email from bookings@chickenshed.org.uk and make sure you check your junk/spam folder.

You can also access your tickets by logging in to your account on our website and clicking ‘E-tickets’.

If you still can't find them please email us in the Box Office at bookings@chickenshed.org.uk and we will re-send them to you.

On some events we offer the following concessions :

Child – aged 16 and under
Student – in full time education
Senior – aged over 65
Unwaged – not in paid employment

We may be able to offer a group discount on some performances. If you are booking more than 10 tickets, please call us in the Box Office on 020 8292 9222 to discuss your booking

Discounted tickets for nurseries, schools or colleges are available for certain performances and prices vary. Please contact the Box Office on 020 8292 9222 or email bookings@chickenshed.org.uk

More information on designated school performances can be found on individual performance pages

If you are no longer able to attend we try to be as flexible as possible.

Any returns or exchanges are discretionary and we charge a £1.50 admin fee. You can either swap your ticket to another date (subject to availability) or receive a credit to your Chickenshed customer account to use on any future booking. Credit is valid for 14 months.

We cannot return or exchange tickets less than one hour before the performance start time, or after the performance has taken place.

In the unlikely event of us having to cancel a performance we will contact you to let you know. You will be entitled to a full refund or you may choose to receive a credit to your Chickenshed customer account to use on any future booking. Credit is valid for 14 months

Yes. If you have purchased them as a gift or are unable to attend you can give your tickets to someone else. You will need to forward the email containing the pdf or send them a screenshot of each ticket.

For some shows we offer tickets on a Pay What You Want basis. You can choose to pay anything from a selection of set prices. If the amount you wish to pay is not available please call the Box Office to make your booking.

If you need a Personal Assistant, to be able to visit the theatre, the PA can receive a complimentary ticket. Please contact the Box Office to discuss this.

Free Personal Assistant tickets are for people who provide a service without which the customer would not be able to attend a show, event or workshop at Chickenshed. These tickets are not intended to be used by customers who simply want someone to attend with them, or who just need assistance with transportation to the theatre. Free Personal Assistant tickets are given where the customer would otherwise incur a financial disadvantage without that support 

Please note a parent accompanying a disabled child under the age of 14 does not qualify for a free Personal Assistant ticket, as all children must be accompanied by at least one adult.

We offer a reduced rate to wheelchair users and people coming to our Accessible Performances usually equivalent to the lowest price ticket available for that performance.

Please see our Access Information page for more details.

Under 15s must be accompanied by an adult aged 18 or over

All children over the age of 12 months must have their own ticket. For children's shows there may be different rules so please see the details on the individual page for that show.

For safety reasons, children under the age of 7 are not permitted to sit in the Gallery under any circumstances

Our gallery is one row of seats, upstairs on either side of the auditorium in the Rayne Theatre. As the seats are not facing forwards and you are looking from a side angle onto the stage, your view is slightly restricted and you may not see the very sides of the stage.

For safety reasons, children under the age of 7 are not permitted to sit in the Gallery under any circumstances.

Full Purchasing Terms and Conditions can be viewed at https://www.chickenshed.org.uk/legal/purchasing-terms-and-conditions

Yes. If there are no tickets left for the performance you want to attend, please email or call us with the date and time of the performance and the number of tickets you want. We will put you on a waiting list and contact you if we have any returns.